Frequently Asked Questions
People ofter have questions about our packages or information regarding payments. Click any of the questions below of interest to see the answer(s).
If you have any questions that are not apart of the FAQs, please give us a call at 888.9GO.YOLLO or send us a email at onelife@goyollo.com or use our Contact Page form.
How do I know if Yollo Group Services is a "real" travel agency?
- We are accredited by IATAN the world's leader in certification of travel companies.
What if I'm not able to pay by the due date?
- Notify our staff immediately.
- Your account may incur a $25 late fee.
- If payment is not made 7 days after the specified due date, your reservation will be cancelled unless you notify our staff. Otherwise, after 7 days your reservation is cancelled and you have to re-register if you decide to still attend the event.
If members of my group cancel or I change my mind, what are my options?
- A price adjustment will incur on the remaining group.
- your final payment will be made based on the number of people still attending.
- You are allowed to replace any member of the group that cancels.
- but they will need to pay the registering fee.
- If you change your mind about your trip, the registering fee and first payment are non-refundable.
- There are no commitments or contracts. You have the option to just walk away and we hope to see you at our next event!
How do I cancel a package? When will I receive a refund?
- All cancellations have to be submitted in writing to our office.
- Cancellations more than 60 days prior to departure receive full refund of package
- minus 1st scheduled payment.
- minus registration fee.
- Cancellations less than 60 days prior to departure are non-refundable/non-transferable.
- All refunds will be distributed in the same fashion payments were made.
- i.e. if you paid through paypal, and cancel, you will be refunded through paypal
- Allow 30 to 90 days for refund credits to appear.
But I paid in full, what is the refund?
- Any client paying in full at first booking are still subject to our first and final payment policies.
- Registering fee and first payment are non-refundable.
What is the Free Night Promotions?
- This is normally a special offering during a package Early Bird Specials.
- The guest can choose one additional night outside of the listed stay.
- e.g. 3 days/2 nights + One Free Night; actual vacation stay is 4 days and 3 nights!
Is it safe to use my credit card via your website or web invoice?
- Yes! To ensure your security, we utilizes a secure commerce server, PayPal.
- It encrypts your credit card information and encodes it into a non-usable form
- Paypal is the number one rated way to send and receive money throughout the world.
- You do not need to register with PayPal to make payments.
What is the registration fee and what is it for?
- The registration fee is a fee charged to "hold" a package price and availability until your first payment due.
- This fee is not deducted from the overall package price, but rather a small fee for the service(s) provided.
- The Registration fee is nonrefundable and nontransferable under any circumstance.
- Every person within a group must pay the Registration Fee.
- It is not mandatory that all registration payments are paid at once.
- Everyone in the group must pay their Registration fee within 10 days of the initial payment.
- Any payment made after 10 days of the initial Registration Fee will be booked and receive pricing/amenities at market value.
What will I need to provide upon arrival?
- Your state-issued identification
- If used, the credit card used to make payments on your package.
- Your confirmation letter.
When do I receive my party passes and other amenities?
- As soon as you arrive at the event.
- In most cases, you will receive all passes and other tangible items during hotel check-in.
- Specific instructions will be included in your confirmation letter.
Why do I have to sign and return a release form?
- It is a common sense agreement that assures us that you understand our company's terms and conditions.
How do I reserve a package?
- Pay a $19.99 event registration fee to hold your spot.
- This is a non-refundable fee
- This fee secures a room, transportation, and other amenities of your desired travel package.
- This fee is not applied toward your total package price.
- Make all payments payable to Yollo Group Services.
Are there any other fees associated with the travel package?
- ABSOLUTELY NOT! What you see is what you pay...PERIOD.!!!
How do I confirm my package?
- You will be mailed your itinerary via USPS. You should receive it within 7 days, after reserving your travel package.
- Call 888.9GO.YOLLO and speak with a representative who can confirm your package.
What forms of payment do you accept?
- PayPal
- you do not need a account to use Paypal
- they accept all major credit cards
- This method of payment incurs a 4% processing fee
- Check
- not accepted for final payment
- Money Order
- Cashier Checks
- Credit Card (Visa, MasterCard, American Express, and Discover)
- Copy of valid state or government issued I.D
- This method of payment incurs a 4% processing fee
- Copy of the front and back of the credit card is needed to process.
- You will be contacted to verify information before card is processed.
- You can also pay with your credit card via PayPal.
What form of transportation do you provide?
- We travel via our exclusive party charter bus
- limited to the geographic areas: Alabama, Georgia, Mississippi, and Tennessee
- We can arrange air travel, but understand, this will alter the price of your package.
How can I contact you?
- You can call us via toll-free number: (888) 946-9655
- You can email us: onelife@goyollo.com
Is YOLLO Group Services Inc. on Facebook or Twitter?
- Yes, and yes! We are expanding our business into utilizing multiple social networks.
- Like us on Facebook | facebook.com/yollogsinc
- Follow us on Twitter. | twitter.com/yollogsinc
- By joining our social networks you become eligible to many giveaways and event information.
If your questions were not answered send us a message via contact page or call (888) 946-9655.
*Terms and conditions can change without notice*
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